Privacy Policy

Introduction

At Evento by Iservices ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management platform.

By using our Platform, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Full name, email address, phone number, password
• Profile Information: Biography, professional title, organization, photo
• Event Registration: Dietary preferences, accessibility needs, emergency contacts
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Communications: Messages, feedback, and support requests

1.2 Automatically Collected Information

We automatically collect certain information when you use the Platform:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies & Tracking: See our Cookie Policy for details

1.3 Information from Third Parties

• Social media profile information (if you connect social accounts)
• Professional information from public sources
• Event organizer-provided information for speaker submissions

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Platform Operations

• Create and manage your account
• Process event registrations and ticket issuance
• Facilitate speaker submissions and reviews
• Enable event organizers to manage their events
• Process payments and refunds

2.2 Communications

• Send event confirmations, tickets, and reminders
• Provide customer support and respond to inquiries
• Send administrative notifications and updates
• Deliver newsletters and marketing communications (with consent)

2.3 Improvement & Analytics

• Analyze Platform usage and performance
• Improve features and user experience
• Develop new products and services
• Conduct research and statistical analysis

2.4 Security & Compliance

• Detect, prevent, and address fraud or security issues
• Enforce our Terms and Conditions
• Comply with legal obligations and respond to lawful requests
• Protect our rights, property, and safety

3. How We Share Your Information

3.1 Event Organizers

When you register for an event or submit a speaker proposal, we share relevant information with the event organizer, including your name, contact details, and registration preferences.

3.2 Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing (e.g., FedaPay, CinetPay)
• Email delivery and communications
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data retained while your account is active
• Event Data: Registration data retained for 3 years after event completion
• Transaction Records: Payment records retained for 7 years (legal requirement)
• Marketing Data: Deleted upon unsubscribe request
• Closed Accounts: Personal data deleted within 90 days of account closure

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access & Portability

• Request a copy of your personal data
• Download your data in a portable format
• Access your account information at any time

5.2 Correction & Update

• Update your profile information
• Correct inaccurate or incomplete data
• Modify your communication preferences

5.3 Deletion

• Request deletion of your account and personal data
• Unsubscribe from marketing communications
• Withdraw consent for data processing

5.4 Object & Restrict

• Object to certain data processing activities
• Restrict how we use your information
• Opt-out of analytics and tracking

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Access Controls: Role-based access and authentication
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff training on data protection practices
• Incident Response: Procedures for data breach notification

7. International Data Transfers

Our Platform is hosted on secure international cloud infrastructure. If you access the Platform from outside our primary region, your information may be transferred to, stored, and processed in other countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links & Services

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of material changes by:

• Posting the updated policy on the Platform
• Sending an email notification to registered users
• Displaying a prominent notice on the Platform

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: